COMMUNICATING WITH EFFICIENCY AND EMPATHY
Build trust and strong relationships
COMMUNICATING WITH EFFICIENCY AND EMPATHY
7 hours / In-person / Intra-company
No prerequisites - For all team members and managers
Communication is one of the most important skills we can have, and it affects every part of our lives. Unfortunately, employees and managers in organization are rarely trained one this essential subject, prioritizing more technical expertise. Learning to communicate in a clear, authentic and empathetic way enables to build strong bonds, better work together and perform, solve problems and create a safe and productive environment to thrive, personally and collectively.
GENERAL TRAINING OBJECTIVES:
– Learn essential skills to communicate more clearly and efficiently to gain time, boost performance and efficiency
– Improve external interactions to enhance brand representation and client relationships.
– Improve peer-to-peer and cross-functional communication to strengthen team relationships and collaboration.
– Strengthen empathy and emotional intelligence to foster strong relationships, trust and empowerment
– As a manager, improve employee’s productivity and engagement.
WHO IS THIS TRAINING FOR?
This training is intended for all, team members or managers.
The number of participants can vary from 6 to 12 people depending on the situation, with the aim of always ensuring the best possible conditions for interaction and learning.
No prerequisites
INNOVATIVE TEACHING METHODS FOCUSING ON CONTENT AND PRACTICAL EXPERIMENTATION
The training program provides theoretical and scientific input on topics to promote better understanding, assimilation, and motivation to experiment: foresight (the future of work), neuroscience, preventive health, biomimicry (inspiration from living organisms), and philosophy.
It includes self-assessment phases so that everyone can take ownership of the topics and make progress: personal development tools based in particular on NVC (Nonviolent Communication), positive psychology, and emotional and interpersonal intelligence.
It also offers a space for practical training to help participants in their daily lives in a concrete and effective way. The emphasis is on body intelligence to learn how to anchor and truly “embody” change: postures, movements and coordination in space, breathing, energy, etc.
A monitoring system ensures that the rituals and exercises learned are put into practice. The group provides support.
TRAINER AND PROGRAM MANAGER
Alice VIVIAN, consultant and trainer in social innovation, stress management, and workplace well-being—Founder of mojom
PROGRAM
Why is communication key?
What are the main mistakes in communication ? The right channel for the right purpose
1. Active listening: the key to effective communication
Definition of active listening
The benefits The 5 imperatives of carl rogers
EXERCICE BY PAIR
Debrief
2. Introduction to Non Violent communication
Definition, process (no judgmental, focusing on my feeling and needs), the importance of empathy
EXERCICE on all together and one in pairs, to practice
Debrief
3. Non verbal communication: what your body says 80% of the message is non verbal
The problem with stress
How can your body help sending the right messages
EXERCICES, groups of 4 or 5 objective, creating a safe space, inclusion, to foster trust , and engagement
Conclusion
Next steps
PRICES AND SUPPORT
TRAINING PRICES – INTRA
Based on quote
Discounted rates for multiple sessions.
Activity covered by continuing professional development, not subject to VAT.
Mojom training courses are QUALIOPI certified, therefore possibly supported by your OPCO. Contact us for more information !
Terms of cancelation :
– 100% of the price of the training in the event of cancellation within a period less than or equal to 10 working days before the start of the training.
– 50% of the price of the training in the event of cancellation within a period of between 11 and 20 working days before the start of the training.
– a fixed cost of €80 including tax corresponding to the administrative costs incurred will be retained in the event of cancellation within a period greater than or equal to 20 working days before the start of the training
AND AFTER ?
– A certificate of completion will be given
– Assessment: a first questionnaire for validation of skills will be sent one week after the training, then a second 3 months later (see brochure)
To take the learning and transformation process further, mojom also offers:
Individual support over the year following the training, on the subjects to feel supported.
Group training to help your team or work group progress on these subjects, format to be defined together.
Mojom is a training organization registered under the activity declaration number 11755887275 with the DIRECCTE, certified QUALIOPI